Other than arriving during the old cobblestone street being closed off for a festival - we were most pleased. We were given a standard room which was very basic I complained and they offered me an executive room which was on the first floor. At 5pm I went to look at the room - the noise from the disco in the Swinger's club next door was unbelievable. I told them this was unacceptable especially as I had requested a quiet room in April.
The receptionist said they had other nicer rooms and he would leave a note for his colleague to sort it out the next morning if we stayed in that night. We went down after breakfast and were told there were no other rooms available except the ones we'd been offered. There is no way we would have got any sleep in the first floor room so we reluctantly stayed put.
He suggested they made our room into an executive room by putting a tea tray in there! No standards! We were charged at the end for an executive room and told to complain to head office. I did several times and the company Venere. Neither had the courtesy to reply to my complaints which is why I've decided to do this review.
We stayed here in the summer. We were informed that we could have a cerials breakfast in the downstairs reception or walk across to the Harliquine Hotel a block away. We did this and the system worked really well The other hotel breakfast room is on the top floor with views of the roof tops. The Floris Grand Place is unusual when you arrive as its basically a door in a narrow street.
The big plus is the narrow street is 10 meters from the grand place. The room we got was large for two people and clean.
