I cannot believe the experience we had here. We were awakened by a large group of partying teenagers. The front desk said that someone was one their way and that solved the problem for about two minutes. After the enployee instructed them to stay in their rooms and be quiet, they were smoking more than just cigarettes. We called the front desk and were told that the large group would be leaving to go out do it would be fine.
I asked how the hotel would be when they returned after the bar closed and Bill, the manager, said likely loud but it would settle.
I asked if we could change rooms to avoid the noise and the smoke. Hd had us pack up and move up to the 2nd floor We entered the new room to find it trashed. We immediately decided we could not trust that No one would walk into our room even if he could try to find us a third new room.
I asked for a refund and the hotel was willing to reimburse me until they learned I had stupidly booked through expedia and the room was prepaid. They said there was nothing they could do. I called expedia but they were very rude and did nothing to help. The representative said the fine print on their site says "buyer beware" and they cannot guarantee The representative said the fine print on their site says "buyer beware" and they cannot guarantee the quality of the hotels on their site.
In the end we drove home which is two hours away since we could not find anywhere else to stay. How this hotel can bear the Quality Inn name is beyond me. We've stayed in many Choice Hotels and this property certainly does not even meet the most basic of needs. Used this hotel to accommodate delegates to a meeting in Peterborough. Staff were exceptionally helpful, rooms comfortable and the included breakfast delicious. Ample parking helps too.
